1. Introduction

Welcome to Global Private Transport (“GPT”, “we”, “our”, “us”).

These Terms & Conditions govern the use of our website and the transport services we provide, including:

  • SEN & Supported Transport

  • Local Authority & Contracted Services

  • Private Hire & Taxi Services

  • Wheelchair & Accessible Transport

By using our website or booking our services, you agree to comply with these Terms & Conditions.

2. Our Services

Global Private Transport provides professional, licensed, and insured passenger transport services across the United Kingdom.

All services are:

  • Operated by licensed and DBS-checked drivers

  • Delivered in compliance with UK transport regulations

  • Risk-assessed where required

  • Subject to availability and scheduling

We reserve the right to refuse service if safety, legal, or operational concerns arise.

3. Bookings & Quotations

3.1 Quotes

All quotes provided by GPT are based on the information supplied at the time of request.

If journey details change (location, time, passenger needs, accessibility requirements), pricing may be adjusted accordingly.

3.2 Booking Confirmation

A booking is only confirmed once:

  • Written confirmation is issued (email or official communication), or

  • A contract is signed (for local authority or long-term services).

3.3 Passenger Information

The client must provide accurate and complete information, including:

  • Medical or behavioural needs (where relevant)

  • Mobility requirements

  • Pick-up and drop-off details

  • Emergency contact information

Failure to provide accurate details may impact service delivery.

4. Payment Terms

4.1 Private Clients

Payment terms will be agreed at booking. Payment may be required:

  • In advance

  • On the day of service

  • Or via invoice (if pre-approved)

Late payments may result in additional charges or suspension of services.

4.2 Contracted Services

Local authority or contracted clients will be invoiced according to agreed contract terms.

5. Cancellations & Amendments

5.1 Cancellations

  • Cancellations must be made in writing or via official communication channels.

  • Cancellation charges may apply depending on notice period.

Short-notice cancellations may incur full or partial charges.

5.2 Amendments

Changes to journey time, location, or passenger details must be communicated as early as possible.
We will make reasonable efforts to accommodate changes but cannot guarantee availability.

6. Safety & Conduct

6.1 Passenger Safety

All passengers must:

  • Wear seatbelts where applicable

  • Follow driver or Passenger Assistant instructions

  • Behave in a safe and respectful manner

6.2 Right to Refuse Service

Drivers may refuse transport if:

  • A passenger poses a risk to themselves or others

  • Required safety information was not disclosed

  • Conditions are unsafe

Safety is our highest priority.

7. Special Educational Needs (SEN) Transport

For SEN and supported transport:

  • Staff are trained in safeguarding and SEND awareness.

  • Consistency of drivers and Passenger Assistants will be provided where possible.

  • Risk assessments may be conducted for specific passengers.

However, GPT does not provide medical care unless agreed in writing.

8. Wheelchair & Accessible Transport

We provide vehicles equipped for wheelchair users and mobility-impaired passengers.

Clients must:

  • Inform us of wheelchair size and specifications

  • Disclose any additional assistance needs

We are not responsible for delays caused by undisclosed accessibility requirements.

9. Liability

While we take all reasonable precautions:

  • GPT is not liable for delays caused by traffic, weather, road closures, or circumstances beyond our control.

  • We are not responsible for personal belongings left in vehicles.

  • Liability for loss or damage is limited to the extent permitted by UK law.

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

10. Insurance

All vehicles operated by GPT are:

  • Fully licensed

  • Insured in accordance with UK law

  • Regularly maintained and safety-checked

Proof of insurance can be provided upon request.

11. Data Protection & Privacy

We collect and process personal data in accordance with UK GDPR and applicable data protection laws.

Please refer to our Privacy Policy for full details on:

  • Data collection

  • Storage

  • Processing

  • Passenger rights

12. Website Use

By using our website, you agree:

  • Not to misuse the website

  • Not to attempt unauthorised access

  • Not to submit false or misleading information

All content on this website is the property of Global Private Transport unless otherwise stated.

13. Complaints Procedure

If you are dissatisfied with our service, please contact us:

Email: [Insert Email]
Phone: [Insert Phone Number]

We aim to respond to all complaints promptly and professionally.

14. Force Majeure

GPT shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including but not limited to:

  • Severe weather

  • Accidents

  • Government restrictions

  • Mechanical failure

15. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
The latest version will always be available on our website.